Skills & Competencies for IT Vendor Management Analyst II
IT Vendor Management Analyst II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Vendor Management Analyst II
Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
JOB RESPONSIBILITIES for IT Vendor Management Analyst II
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
IT Vendor Management Analyst II SALARY RANGE
BASE 50%
$81,565
TOTAL 50%
$84,524
Job Level
P02
Job Code
IT10000395
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Vendor Management Analyst II Skills and Competencies List
10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst II
1
Job Family Competencies –
Information Technology Infrastructure Library (ITIL)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Follows Information Technology Infrastructure Library (ITIL) guidelines and standards.
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Level 2 Behaviors
(Light Experience)
Records project data to evaluate IT service enhancements.
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Level 3 Behaviors
(Moderate Experience)
Performs numerous activities across the entire spectrum of the ITIL reference model.
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Level 4 Behaviors
(Extensive Experience)
Recommends techniques to enhance and define ITIL best practices.
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Level 5 Behaviors
(Mastery)
Keeps abreast with current technologies and ITIL services to ensure competitiveness.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
7 soft skills or competencies (core competencies) for IT Vendor Management Analyst II
1
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Obtains internal and external educational resources on risk management.
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Level 2 Behaviors
(Light Experience)
Logs and updates data in the risk information management system.
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Level 3 Behaviors
(Moderate Experience)
Researches and suggests enhancements of risk management tools to improve efficiency.
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Level 4 Behaviors
(Extensive Experience)
Monitors the implementation of risk policies and programs to ensure consistency.
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Level 5 Behaviors
(Mastery)
Keeps abreast of market trends and their effect on internal risk management.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
Summary of IT Vendor Management Analyst II skills and competencies
There are 0 hard skills for IT Vendor Management Analyst II.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
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